Troubled Outsourcing Arrangements: Strategies and Tips for Managing Difficult Issues.
Mondaq Business Briefing › Nbr. 2009, January 2009
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Troubled Outsourcing Arrangements: Strategies and Tips for Managing Difficult Issues.
Originally published 28 July 2009
Keywords: outsourcing, outsourcing customers, governance, disputes, outsourcing relationships Overview There are a number of practical steps that outsourcing customers can take when an outsourcing relationship develops serious problems that cannot be solved through normal governance processes. By using a step-by-step framework for managing disputes, customers can get their outsourcing relationships back on track. Alternatively, they may use these steps to pursue other alternatives (such as removal of affected scope) in an organized, minimally disruptive manner. How Did We Get Here? Problems develop in outsourcing relationships from a variety of unfor...See the full content of this document
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